Job Description
We are looking for passionate individuals to join our dynamic team in Columbus, Ohio. As an Entry Level Customer Service Representative, you will be the face of our company, helping clients navigate our services and ensuring their satisfaction.
What We Offer:
- Competitive starting pay ($18-$22/hr)
- Comprehensive training to jumpstart your career
- Flexible schedule options
- Opportunities for rapid advancement
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner.
- Resolve customer complaints and issues efficiently to ensure high customer retention.
- Process orders, returns, and exchanges accurately.
- Document customer interactions and feedback in the CRM system.
- Collaborate with the sales team to identify upselling opportunities.
- Meet and exceed daily and weekly performance targets.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Basic computer proficiency (Microsoft Office Suite).
- Must be authorized to work in the United States.