Job Description
Join our dynamic team at GrowthHub Solutions as an Entry-Level Customer Service Representative and launch your career in the heart of Orlando's thriving business district. We're seeking motivated individuals passionate about delivering exceptional customer experiences while growing professionally in a supportive environment.
As a cornerstone of our client success team, you'll directly impact customer satisfaction and retention while gaining valuable skills in communication, problem-solving, and digital tools. Our comprehensive training program ensures you're set up for success from day one, with clear pathways for advancement into specialist or leadership roles.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM systems and internal knowledge bases
- Collaborate with cross-functional teams to address complex customer needs
- Document interactions and identify trends for process improvement
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or related experience
- Proficiency in Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States