Job Description
Join our dynamic team in Oklahoma City and start working immediately! Metro Support Solutions is seeking enthusiastic Customer Service Specialists to deliver exceptional client experiences. We offer competitive pay, comprehensive benefits, and a supportive work environment. Perfect for those ready to launch their career without delay!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Meet daily performance metrics for response times and resolution rates
- Identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Available to start immediately