Job Description
We are currently seeking enthusiastic Entry Level Customer Service Representatives to join our rapidly expanding team in Austin, Texas. At Texas Horizon Group, we believe in nurturing talent and providing a clear pathway for professional growth. This is a fantastic opportunity for recent graduates or career changers looking to kickstart their professional journey in a dynamic and supportive environment.
As a key member of our client success team, you will be the face of our brand, ensuring our clients receive top-tier support and service. We offer comprehensive training, mentorship programs, and a culture that values innovation and collaboration.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on high-quality resolution.
- Assist customers in navigating products and services, troubleshooting issues, and providing accurate information.
- Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the sales and support teams to escalate complex issues and ensure client satisfaction.
- Identify opportunities to upsell products or services while adhering to company scripts and guidelines.
- Participate in daily training sessions to enhance product knowledge and communication skills.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree is a plus.
- Excellent verbal and written communication skills with a friendly and professional demeanor.
- Basic computer proficiency and familiarity with CRM software.
- A strong desire to learn and grow within a corporate environment.
- Ability to work in a fast-paced setting while maintaining attention to detail.
- Reliable internet connection and a quiet workspace (if applicable).