Job Description
Are you looking to launch a rewarding career in the heart of Charlotte, NC?
Piedmont Dynamics is currently seeking motivated, high-energy individuals to join our dynamic team as Entry Level Customer Service Representatives. We pride ourselves on providing exceptional service to our clients and offer a comprehensive training program designed to fast-track your career growth.
We are looking for team players who are eager to learn, adaptable to change, and ready to make an impact. Whether you are entering the workforce for the first time or looking to transition into a corporate environment, this is the perfect opportunity to build a solid foundation.
Why Join Piedmont Dynamics?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance and experience.
- Career Advancement: Clear pathways for promotion from entry-level to management roles.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching available after 90 days.
- Modern Environment: Work in a state-of-the-art facility located in the Uptown Charlotte district.
Responsibilities
- Manage Customer Interactions: Handle a high volume of customer inquiries via phone, email, and live chat with a focus on accuracy and courtesy.
- Problem Resolution: Identify customer needs and resolve issues efficiently to ensure high satisfaction rates.
- Product Knowledge: Stay up-to-date with our product portfolio and services to provide accurate information to clients.
- Sales Support: Assist in identifying upselling and cross-selling opportunities to contribute to team revenue goals.
- Team Collaboration: Communicate effectively with supervisors and team members to ensure workflow efficiency.
- Documentation: Accurately record all customer interactions and feedback into the CRM system.
- Process Improvement: Suggest improvements to customer service processes based on daily observations.
Qualifications
- Education: High School Diploma or GED required; Bachelor’s degree is a plus but not mandatory.
- Experience: No prior experience required; we provide full training.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Skills: Basic proficiency with computers and Microsoft Office Suite (Excel, Word, Outlook).
- Attitude: Positive, professional demeanor with a strong desire to learn and grow.
- Reliability: Ability to work full-time, including weekends and holidays as required by business needs.
- Location: Must be willing to work on-site in Charlotte, NC.