Job Description
Are you looking for an opportunity to launch a successful career in the heart of the Motor City? Detroit Talent Solutions is currently seeking motivated individuals to join our growing team as Entry-Level Customer Service Representatives.
We believe in developing talent from within. If you have a positive attitude and a strong work ethic, but lack professional experience, we want to hear from you. We provide comprehensive training and mentorship to help you excel.
Why Join Us?
- Competitive starting salary with opportunities for rapid advancement.
- Comprehensive training programs designed for beginners.
- A supportive and inclusive work environment.
- Employee benefits package including health insurance and paid time off.
What You Will Do:
- Assist customers with inquiries regarding our products and services.
- Process orders and manage customer accounts with accuracy.
- Resolve issues and complaints efficiently and professionally.
- Collaborate with the team to meet daily and monthly targets.
- Update customer information in our database systems.
Apply today and take the first step towards a rewarding career in Detroit!
Responsibilities
- Handle inbound and outbound customer calls with a professional, helpful tone.
- Document customer interactions and feedback accurately in our CRM software.
- Identify customer needs and recommend appropriate solutions.
- Maintain a high level of product knowledge through ongoing training.
- Support the sales team by providing exceptional service to potential leads.
Qualifications
- High school diploma or equivalent required; college degree preferred but not mandatory.
- Willingness to learn and adapt to new systems and processes.
- Basic computer literacy and typing skills.
- Strong communication skills and a friendly demeanor.
- Ability to work full-time hours, including weekends and holidays as needed.