Job Description
Are you looking for a rewarding career in Houston, Texas but need a job that values your potential over your experience? MetroTech Support Solutions is currently hiring Entry Level Customer Service Representatives to join our growing team.
We specialize in providing top-tier support solutions to local businesses. Unlike many other companies, we do not require prior experience. We provide comprehensive on-the-job training and mentorship to help you succeed. If you have a positive attitude, a willingness to learn, and a desire to help others, we want to meet you.
Why Join Us?
- Competitive hourly wage ($18 - $25/hr).
- No prior experience necessary.
- Comprehensive training program.
- Career growth opportunities within the company.
- Modern, collaborative office environment in downtown Houston.
Take the first step towards a stable and lucrative career in the heart of Texas. Apply today!
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls, emails, and chat messages from clients in a professional and timely manner.
- Problem Resolution: Assist customers with product information, account issues, and service inquiries to ensure satisfaction.
- Data Entry: Accurately input customer information and transaction details into our internal database systems.
- Product Knowledge: Learn and demonstrate a deep understanding of our company's products and services to provide accurate advice.
- Feedback Collection: Gather customer feedback and report trends to management to help improve service quality.
- Follow-Up: Conduct follow-up calls to ensure customer issues have been resolved and they are happy with the support received.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Communication: Excellent verbal and written communication skills; ability to explain complex concepts simply.
- Computer Skills: Basic computer literacy and ability to learn new software quickly.
- Attitude: A positive, proactive attitude and a strong desire to learn.
- Reliability: Ability to work full-time hours with excellent attendance and punctuality.
- Teamwork: Willingness to collaborate with colleagues in a fast-paced office environment.