Job Description
Welcome to Horizon Support Services, a premier customer engagement agency. We are currently seeking driven, entry-level professionals to join our growing team in Portland, Texas. We are looking for individuals who are eager to learn, possess a strong work ethic, and want to start a rewarding career immediately. We provide comprehensive training and a supportive environment where you can thrive.
Why Join Us?
- Immediate Start: We hire on a rolling basis and offer onboarding for candidates ready to begin work today.
- No Experience Needed: We value potential and attitude. Full training is provided.
- Growth Opportunities: Clear pathways for career advancement within our organization.
As an Entry Level Representative, you will be the face of our brand, ensuring our clients receive the highest standard of care.
Responsibilities
- Assist customers with inquiries regarding products, services, and account details via phone and email.
- Process orders and returns accurately to ensure customer satisfaction.
- Document customer interactions and feedback in our internal CRM systems.
- Collaborate with the sales team to identify upselling opportunities.
- Resolve complex issues by troubleshooting and escalating to senior management when necessary.
- Maintain a professional and positive demeanor at all times.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and typing speed of at least 35 WPM.
- Excellent verbal and written communication skills.
- Ability to work full-time hours, including weekends and holidays.
- Must reside in or near Portland, Texas.