Job Description
Are you looking for an entry-level opportunity in the heart of the nation's capital? Capital Tech Services is seeking motivated individuals to join our growing team as Customer Service Representatives.
Why Join Our Team?
We offer a dynamic work environment, competitive compensation, and comprehensive training for those ready to launch their career. Located in Washington, DC, we pride ourselves on delivering top-tier support to our clients.
Your Role
As a Customer Service Representative, you will be the first point of contact for our valued clients. You will play a crucial role in ensuring customer satisfaction and retention by providing accurate information and resolving inquiries promptly.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Accurately document customer interactions and update internal databases.
- Collaborate with team members to improve service processes and customer satisfaction scores.
- Assist in training new hires and providing feedback to management.
Qualifications
- High school diploma or equivalent (GED).
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.
- Strong problem-solving abilities and attention to detail.
- Reliable internet connection and a quiet workspace for remote work options.