Job Description
Welcome to Wichita Support Solutions, a premier local organization dedicated to delivering excellence in customer care. We are currently seeking a motivated and energetic Entry-Level Customer Service Representative to join our growing team in Wichita, KS.
While prior experience is not required, we are looking for individuals who possess a strong work ethic, a positive attitude, and a genuine desire to learn. We offer comprehensive on-the-job training and a clear pathway for career advancement within our company. If you are ready to start your professional journey in a supportive and dynamic environment, we want to meet you.
Why Join Us?
- Competitive hourly pay with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and paid time off.
- Professional development and mentorship programs.
Responsibilities
- Manage high-volume incoming calls and emails with a friendly and professional demeanor.
- Resolve customer inquiries and complaints efficiently, ensuring high customer satisfaction scores.
- Accurately document customer interactions and account information in our CRM database.
- Collaborate with team leads to troubleshoot complex issues and improve service processes.
- Assist in promoting company products and services to new and existing clients.
- Process orders, returns, and exchanges with precision and speed.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer proficiency and typing skills (30+ WPM).
- Reliable transportation and access to a stable internet connection.
- Willingness to undergo a background check and drug screening.