Job Description
Join our dynamic team at Innovate Solutions Group and kickstart your career in Sacramento's thriving business district! We're seeking motivated entry-level professionals to deliver exceptional customer experiences while growing your skills in a supportive environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement in our fast-paced tech services company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical issues and process service requests using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in ongoing training to enhance product knowledge
- Support quality assurance initiatives through feedback collection
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years of customer service or support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid driver's license and reliable transportation
- Pass background check and drug screening