Job Description
Join our dynamic team at Urban Growth Partners and launch your career in customer service! We're seeking motivated individuals in Philadelphia with no prior experience to join our growing team. As a Customer Service Specialist, you'll be the face of our company, providing exceptional support to clients while developing valuable professional skills. We offer comprehensive training, a supportive work environment, and clear pathways for career advancement. If you're a people person with a passion for helping others, this is your opportunity to grow with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Update customer records in our CRM system
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs
- Maintain accurate documentation of interactions
- Identify opportunities to improve customer experience
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to downtown Philadelphia
- Passion for helping others