Job Description
Join our award-winning community team as a Customer Service Specialist! We're seeking passionate individuals to serve San Jose residents with no prior experience required. Enjoy comprehensive training, flexible scheduling, and opportunities for career growth. Perfect for students, career-changers, or anyone seeking a fulfilling role in our vibrant city. We value your potential over your background!
Responsibilities
- Provide exceptional in-person and phone support to San Jose community members
- Assist with appointment scheduling and resource navigation
- Maintain accurate client records in our CRM system
- Collaborate with team members to resolve service inquiries
- Participate in monthly community outreach events
- Support administrative tasks including data entry and filing
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency (training provided)
- Ability to stand for extended periods
- Commitment to serving diverse community needs
- Positive attitude and willingness to learn
- Reliable transportation to our downtown location
- Passion for San Jose's community development