Job Description
Join our vibrant team as an Entry-Level Customer Service Specialist in Detroit! No prior experience is needed – we provide comprehensive training to kickstart your career. You'll be the friendly face helping community members resolve inquiries, process requests, and deliver exceptional service. Enjoy competitive pay, growth opportunities, and a supportive environment where your contributions matter.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Process transactions and maintain accurate records in our CRM system
- Collaborate with team members to resolve complex customer issues
- Assist with daily operational tasks including data entry and filing
- Participate in ongoing training to enhance service skills and product knowledge
- Support community outreach initiatives and local events
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and commitment to customer satisfaction
- Ability to work collaboratively in a team environment
- Reliability and punctuality for scheduled shifts
- Willingness to undergo background check and drug screening
- Valid Michigan ID for local travel requirements