Job Description
Join Austin's fastest-growing tech startup as an Entry-Level Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support experiences while launching their careers in a dynamic, growth-oriented environment. Enjoy competitive benefits, professional development opportunities, and a collaborative culture in the heart of downtown Austin. No experience necessary – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Participate in weekly training sessions and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Basic familiarity with CRM systems (training provided)
- Authorization to work in the United States