Job Description
Join our dynamic team at Louisville Community Solutions as an Entry-Level Customer Service Specialist! We're seeking passionate individuals to become the voice of our clients in Louisville's growing business landscape. This full-time role offers comprehensive training, competitive benefits, and clear career advancement paths. Enjoy a collaborative environment where your contributions directly impact customer satisfaction and company growth.
Why Join Us?
- Competitive starting salary with performance-based raises
- Health insurance, 401(k) matching, and paid time off
- Professional development opportunities
- Modern downtown Louisville workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Participate in ongoing product knowledge training
- Contribute to customer feedback analysis initiatives
- Uphold company values in all client interactions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Proficiency with Microsoft Office and CRM software
- Positive attitude with service-oriented mindset
- Reliable transportation to downtown Louisville office
- Must pass background check