Job Description
Join our dynamic team in Detroit and kickstart your career with hands-on experience in customer relationship management. We're seeking motivated individuals ready to grow with a company that invests in talent development. Enjoy competitive benefits, mentorship programs, and opportunities for advancement within our growing organization. Perfect for recent graduates or career changers seeking entry-level experience in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and accuracy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document all interactions in CRM systems and maintain detailed case notes
- Collaborate with support teams to escalate complex issues when needed
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite and basic CRM tools
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Valid work authorization in the United States