Job Description
Join our award-winning team and launch your career today! Urban Workforce Solutions is seeking passionate individuals for immediate full-time Customer Service Specialist roles in Chicago. No experience required—we provide comprehensive paid training. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is our priority. Start immediately and build a future with us!
As a key member of our client success team, you'll deliver exceptional experiences while developing valuable professional skills. We value attitude over experience and provide clear pathways for advancement. Apply now to begin your rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions accurately in our client database
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rate
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- No prior experience required; we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and willingness to learn new systems
- Positive attitude and team player mentality
- Ability to work flexible hours including weekends as needed
- Must be authorized to work in the United States