Job Description
Join Memphis Community Services and kickstart your career with our comprehensive training program! We're seeking enthusiastic individuals with no prior experience to become part of our award-winning customer service team. Enjoy competitive pay, full benefits, and a supportive work environment where your growth is prioritized. Located in the heart of Memphis, TN, our mission is to empower local talent and build stronger communities through meaningful employment opportunities.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Assist clients with account inquiries, billing questions, and service navigation
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Participate in weekly training sessions to enhance product knowledge
- Maintain a positive and professional demeanor during all client interactions
- Contribute to team goals and performance metrics
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required - we provide full training
- Strong communication skills and ability to listen actively
- Basic computer literacy and comfort with learning new software
- Positive attitude and willingness to help others
- Reliable transportation and punctuality
- Ability to stand/walk for extended periods (in-person roles)
- Pass background check and drug screening