Job Description
Join our dynamic team in Indianapolis and launch your career with Indianapolis Tech Solutions! We're seeking motivated entry-level professionals to provide exceptional customer support and drive client satisfaction. This role offers hands-on experience in a collaborative environment with comprehensive training and growth opportunities. Perfect for recent graduates or career changers looking to build foundational skills in customer relations and problem-solving.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with cross-functional teams to address complex customer needs
- Process orders, returns, and service requests accurately
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product knowledge training sessions
- Maintain high customer satisfaction metrics and response times
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 0-2 years of customer service or related experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving aptitude
- Reliable internet access for remote work components
- Valid work authorization in the United States