Job Description
Join Nexus Solutions Inc., a leader in customer experience innovation, and launch your career in our Seattle headquarters! We're seeking passionate individuals for our entry-level Customer Service Specialist roles. This position offers hands-on training, career advancement opportunities, and a dynamic team environment. Perfect for recent graduates and career-changers looking to grow in the tech sector.
Why Join Us?
• Comprehensive onboarding program
• Health benefits and retirement plans
• Performance-based bonuses
• Modern downtown workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve product/service issues using CRM tools
- Process orders, returns, and account modifications
- Document interactions in Salesforce with precision
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction targets (CSAT > 95%)
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Proficiency in Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic knowledge of CRM systems (Salesforce experience a plus)
- Positive attitude with problem-solving mindset