Job Description
Launch your career with zero experience! GrowthTech Solutions is seeking enthusiastic individuals to join our dynamic customer support team in Austin, TX. We provide comprehensive paid training and career advancement opportunities for motivated newcomers to the workforce. As a vital part of our award-winning team, you'll help shape our customers' experience while building valuable skills for future growth.
What We Offer:
- Comprehensive 4-week paid training program
- Clear career path to team lead/specialist roles
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement for professional development
- Modern hybrid work environment
Responsibilities
- Delocate customer inquiries via phone, email, and chat
- Resolve technical issues using our knowledge base
- Document interactions accurately in CRM system
- Collaborate with senior team members on complex cases
- Meet weekly performance metrics (quality/speed)
- Participate in monthly skills workshops
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer literacy (typing, internet navigation)
- Ability to work flexible hours (including weekends)
- Problem-solving mindset with attention to detail
- Passion for helping others succeed