Job Description
Launch Your Career in Fort Worth, TX!
Apex Digital Solutions is aggressively hiring a Senior Customer Success Manager to join our immediate start roster. We are looking for a driven professional who thrives in a fast-paced environment and is passionate about helping clients achieve their goals. This is a unique opportunity to make a significant impact within a high-growth organization.
As a vital member of our team, you will be responsible for managing high-value client portfolios, ensuring retention, and acting as a strategic partner to our customers.
Responsibilities
- Strategic Account Management: Manage a portfolio of key accounts in Fort Worth and surrounding areas, conducting quarterly business reviews to align on goals.
- Client Onboarding: Lead the end-to-end onboarding process, ensuring new clients feel welcomed and are set up for immediate success.
- Retention & Growth: Proactively identify opportunities to expand client usage and drive revenue growth through upselling and cross-selling.
- Problem Resolution: Serve as the primary escalation point for complex client issues, coordinating with internal teams to deliver timely resolutions.
- Feedback Loop: Act as a voice for the customer, gathering insights and reporting trends to the product and executive teams.
- Training & Enablement: Deliver training sessions and webinars to ensure clients maximize the value of our platform.
Qualifications
- Experience: 3-5+ years of experience in Customer Success, Account Management, or Client Relations.
- Location: Must be based in Fort Worth, Texas (or willing to relocate).
- Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and reporting tools.
- Communication: Exceptional verbal and written communication skills with a focus on professionalism and clarity.
- Education: Bachelor’s degree in Business, Communications, or a related field is preferred.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex client challenges.