Job Description
Are you looking for local part-time jobs in Illinois that offer immediate start opportunities? Horizon Data Systems is currently hiring a dedicated Customer Support Specialist to join our dynamic team in Chicago. We value flexibility, professional growth, and a customer-first approach. If you are ready to jump in and start making an impact right away, we want to hear from you.
As a part-time team member, you will be the voice of our brand, ensuring our clients receive top-tier assistance. This role is perfect for students, retirees, or anyone seeking a reliable local job with a modern, supportive company culture.
Why Join Us?
- Immediate Start: Onboard and begin contributing within 48 hours.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Modern Work Environment: Collaborative office space in the heart of the Loop.
- Competitive Pay: $18 - $22/hour based on experience.
Responsibilities
- Resolve Customer Inquiries: Provide accurate and timely responses to client questions via phone, email, and live chat.
- Issue Resolution: Troubleshoot common technical and account-related issues to ensure high customer satisfaction scores.
- Record Management: Maintain detailed and up-to-date customer records in our CRM database.
- Feedback Collection: Gather customer feedback and relay insights to the product and management teams to drive improvement.
- Process Adherence: Follow company protocols and quality assurance standards for every interaction.
- Team Collaboration: Communicate effectively with other support agents and departments to resolve complex cases.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Technical Skills: Proficiency with computers, MS Office Suite, and CRM software (training provided).
- Availability: Must be available to work evenings and weekends as part of the part-time schedule.
- Local Presence: Must be located in or willing to commute to the Chicago, Illinois area.