Job Description
Join our award-winning Charlotte team as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career. Pinnacle Solutions is committed to hiring locally and investing in our community. Enjoy competitive pay, growth opportunities, and a supportive environment where your skills matter. Apply today and start making an impact!
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Resolve billing and account issues efficiently
- Document interactions using CRM software
- Collaborate with support teams for complex cases
- Meet performance metrics and quality standards
- Participate in ongoing product training
- Maintain positive customer satisfaction scores
Qualifications
- No prior experience necessary
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced settings
- Positive problem-solving mindset
- Reliable transportation to our Charlotte office