Job Description
Launch your career with LocalHire Solutions, a community-focused employer dedicated to nurturing local talent in Ohio. We're seeking passionate Entry-Level Customer Service Specialists to join our vibrant Columbus team and deliver exceptional support to our growing client base. This role offers comprehensive training, career advancement opportunities, and a supportive environment where your growth is prioritized. If you're a motivated communicator ready to make an impact in your local community, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues and escalate complex cases to senior team members
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet performance metrics for response times and customer satisfaction scores
- Continuously develop product knowledge and service skills through training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic CRM tools
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Columbus office