Job Description
Join our dynamic team at Global Connect Solutions as an Entry Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional client experiences while launching their careers in a fast-paced tech environment. Immediate start available for candidates ready to make an impact in our Columbus headquarters. Enjoy competitive benefits, mentorship programs, and growth opportunities within our Fortune 500 partner network.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and product-related questions using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex cases efficiently
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 0-2 years customer service or support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and attention to detail
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Basic understanding of SaaS products or tech industry