Job Description
Join TechFlow Solutions' dynamic team as an Immediate Hire Customer Service Representative! We're seeking passionate professionals to deliver exceptional support to our Bay Area clients. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. Help shape our customer experience while growing your career in San Francisco's thriving tech scene.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify process improvement opportunities
- Train on proprietary systems during onboarding
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or support experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Flexibility to work occasional evenings/weekends
- Positive attitude with customer-first mindset