Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Detroit! We're seeking motivated individuals with no prior experience to provide exceptional support to our valued clients. Enjoy comprehensive training, career growth opportunities, and a collaborative work environment. Perfect for recent graduates or career changers looking to build a strong foundation in customer relations.
Why Join Us?
- Competitive starting salary with performance-based bonuses
- Full benefits package including health insurance and 401(k)
- Ongoing professional development programs
- Supportive team culture with mentorship opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system accurately
- Collaborate with team to improve service processes
- Meet daily performance metrics and quality standards
- Participate in ongoing training sessions
- Contribute to team goals and initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (training provided)
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Problem-solving aptitude and attention to detail