Job Description
Join our dynamic team in sunny San Diego! We're seeking motivated Customer Service Specialists to fill immediate openings in our bustling downtown office. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM software)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown location
- Must pass background check and drug screen