Job Description
Join our dynamic team at Global Solutions Inc. as a Customer Service Representative in Jacksonville, NC! We're seeking passionate individuals to deliver exceptional service to our growing client base. Enjoy a supportive work environment, competitive benefits, and opportunities for career advancement. Walk-in interviews are held daily!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and resolution rates
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Must be available for on-site interviews