Job Description
Join our dynamic team as an Entry Level Customer Service Specialist in Kansas City! No prior experience needed – we provide comprehensive training to launch your career. This is your opportunity to grow with a forward-thinking company committed to employee development. Enjoy competitive benefits, flexible scheduling, and a supportive work environment in the heart of Kansas City's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Update customer records in CRM systems
- Collaborate with sales and support teams
- Identify upsell opportunities during interactions
- Document customer interactions and feedback
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Basic computer proficiency with MS Office
- Ability to work flexible hours including weekends
- Positive attitude and customer-focused mindset
- Attention to detail and accuracy
- Willingness to learn new technologies