Job Description
Launch your career with CityHub Solutions! We're seeking enthusiastic individuals with no prior experience for our Jacksonville-based customer service team. Enjoy comprehensive training, a supportive environment, and growth opportunities in one of Florida's most vibrant cities. Perfect for recent graduates or career changers looking to build professional skills.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Process orders and update account information
- Document interactions using CRM systems
- Collaborate with team members to ensure customer satisfaction
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent
- No experience required – training provided
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Positive attitude and willingness to learn
- Basic typing proficiency (30+ WPM)
- Reliable internet access for remote work components