Job Description
Launch your career with MetroHire Solutions! We're seeking motivated Entry-Level Customer Service Specialists in Oklahoma City to join our dynamic team. No experience? No problem! We provide comprehensive training and growth opportunities for ambitious newcomers. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Walk-in interviews are held daily!
Why join us? • Industry-leading training programs • Clear career advancement paths • Collaborative team culture • Health, dental, and vision benefits • Flexible scheduling options • 401(k) with company matching
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics (e.g., call handling time)
- Participate in ongoing training and development sessions
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and typing skills
- Excellent verbal communication abilities
- Strong problem-solving and multitasking skills
- Positive attitude with customer service focus
- Ability to work flexible shifts (including weekends)
- No prior experience necessary – we train!
- Must pass background check and drug screen