Job Description
Ready to launch your career in Philadelphia? Philly Innovate Solutions is seeking passionate Entry-Level Customer Service Specialists with walk-in interviews available! Join our award-winning team and gain hands-on experience in a dynamic environment.
What We Offer:
- Comprehensive training program
- Health, dental, and vision benefits
- Tuition reimbursement opportunities
- Career advancement pathways
Walk-in Interviews: No appointment needed! Visit our downtown office at 1500 Market Street, Philadelphia, PA 19102 between 9:00 AM - 4:00 PM, Monday-Friday.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members on complex cases
- Meet/exceed customer satisfaction metrics
- Participate in ongoing training sessions
- Process orders and returns accurately
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills
- Basic computer proficiency
- Customer service experience (internships accepted)
- Problem-solving abilities
- Ability to work flexible hours
- Positive attitude and teamwork mindset