Job Description
We are seeking enthusiastic individuals to join our growing team. This is a fantastic opportunity for fresh graduates or those looking to start their career in a dynamic tech environment. We are conducting walk-in interviews in San Jose, CA, and are open to candidates interested in roles that may also support our New York operations.
As a Entry Level Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier support. We offer comprehensive training, a supportive culture, and a clear path for career advancement.
Why Join Us?
- Competitive hourly pay ($19 - $26/hour).
- Health, dental, and vision insurance from day one.
- Generous paid time off and performance bonuses.
- Modern office located in the heart of San Jose.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with technical troubleshooting and product navigation.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the support team to resolve complex issues and escalate when necessary.
- Maintain a high level of product knowledge through continuous training.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn and adapt to new technologies and processes.