Job Description
Join our dynamic team at Innovate Solutions Group as an Entry Level Customer Specialist and launch your career in Philadelphia! We're seeking motivated individuals with a passion for client success to support our growing portfolio of Fortune 500 clients. This is your opportunity to develop foundational skills in customer relationship management while contributing to meaningful projects that impact our business growth. We offer comprehensive training, mentorship programs, and a clear career progression path. Start immediately and become part of our award-winning team!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Participate in ongoing training to enhance product knowledge
- Support sales team with lead qualification activities
- Maintain service quality metrics (e.g., CSAT, FCR)
Qualifications
- High school diploma or equivalent required (Bachelor's preferred)
- 0-2 years of customer service or support experience
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic problem-solving and analytical thinking
- Positive attitude and willingness to learn
- Reliable transportation to our downtown office