Job Description
Join our dynamic team at BrightLeaf Solutions, a fast-growing tech startup revolutionizing sustainable energy solutions! We're seeking passionate entry-level professionals to launch their careers in customer success. Enjoy competitive benefits, mentorship from industry leaders, and the opportunity to make real impact in Philadelphia's growing tech ecosystem.
What We Offer:
• Comprehensive onboarding program
• Flexible work arrangements
• Health, dental, and vision insurance
• 401(k) with company match
• Professional development stipend
Responsibilities
- Build and maintain strong client relationships through proactive communication
- Resolve customer inquiries and technical issues efficiently
- Collaborate with sales and product teams to enhance client satisfaction
- Document client interactions and feedback in CRM systems
- Assist in developing onboarding materials for new clients
- Participate in cross-functional team meetings
- Identify upsell opportunities to drive business growth
Qualifications
- Associate's degree or equivalent experience required
- 0-2 years of customer service experience preferred
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in team environments
- Valid Pennsylvania driver's license (occasional client visits)
- Basic knowledge of SaaS platforms beneficial