Job Description
Join our award-winning team at LocalHire Dynamics and become the driving force behind our client relationships in the heart of Washington DC. We're seeking a passionate Senior Customer Success Manager to elevate our service delivery and fuel our growth in the local market. This role offers the perfect blend of strategic partnership and hands-on execution in a dynamic, fast-paced environment.
As a cornerstone of our operations, you'll work directly with local businesses across the DMV area, ensuring they achieve maximum value from our platform. Our modern downtown office features collaborative workspaces, wellness programs, and unparalleled connectivity to DC's thriving business ecosystem. Enjoy competitive compensation, comprehensive benefits, and clear pathways for advancement within our rapidly expanding organization.
Responsibilities
- Develop and execute personalized success plans for 50+ key local business clients
- Proactively identify growth opportunities and upsell strategies within existing accounts
- Collaborate with product teams to integrate client feedback into platform enhancements
- Lead quarterly business reviews and prepare data-driven performance reports
- Mentor junior team members and optimize customer success workflows
- Represent the company at local networking events and industry conferences
- Drive retention rates to >95% through exceptional relationship management
Qualifications
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- 5+ years in customer success/account management with SaaS platforms
- Proven track record of exceeding retention and growth targets
- Exceptional communication skills with ability to translate complex data
- Advanced proficiency in CRM tools (Salesforce, HubSpot) and analytics platforms
- Experience managing high-value B2B relationships ($50k+ ARR)
- Certified Customer Success Manager (CCSM) preferred