Job Description
Join our dynamic team at NexTech Solutions as a Senior Customer Success Manager and become the driving force behind our client relationships in Indianapolis. We're seeking a results-oriented professional to elevate customer satisfaction and retention through strategic engagement. This hybrid role offers the flexibility to work 3 days from our downtown Indianapolis office while delivering exceptional remote support. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your expertise directly impacts our growth.
Responsibilities
- Develop and execute strategic account plans for 15-20 enterprise clients in the Midwest region
- Proactively identify growth opportunities and upsell/cross-sell solutions
- Lead quarterly business reviews with C-level stakeholders
- Collaborate with product teams to drive feature adoption and feedback implementation
- Mentor junior CSMs and contribute to team knowledge sharing initiatives
- Analyze customer health metrics to reduce churn and increase expansion revenue
- Coordinate internal resources to resolve complex client issues
Qualifications
- 5+ years of B2B SaaS customer success or account management experience
- Proven track record of exceeding retention and growth targets
- Strong proficiency with CRM systems (Salesforce preferred)
- Exceptional communication and presentation skills
- Experience managing enterprise accounts ($100K+ ARR)
- Certification in Customer Success Management (CSM) preferred
- Ability to thrive in a fast-paced, data-driven environment