Job Description
Join our dynamic team at Apex Solutions Group as a Senior Customer Success Manager and drive client satisfaction in Sacramento's thriving tech scene. We're hiring immediately for this critical role focused on nurturing client relationships and ensuring maximum product adoption. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your impact is visible from day one.
Responsibilities
- Develop and execute strategic account plans to drive client retention and growth
- Act as primary point of contact for key accounts, resolving escalations and proactively addressing needs
- Conduct quarterly business reviews and deliver actionable insights to stakeholders
- Collaborate with product and sales teams to identify expansion opportunities
- Track and analyze health metrics to predict and mitigate churn risks
- Train clients on advanced platform features to maximize ROI
Qualifications
- 5+ years in customer success or account management (SaaS experience preferred)
- Proven track record of exceeding retention and upsell targets
- Exceptional communication and stakeholder management skills
- Strong analytical abilities with data-driven decision making
- Certification in Salesforce or HubSpot (highly desirable)
- Bachelor's degree in Business, Marketing, or related field