Job Description
Join our dynamic team at Louisville Tech Solutions and kickstart your career in customer success! We're seeking passionate individuals to build foundational skills in client relationship management, technical troubleshooting, and business operations. This entry-level role offers comprehensive training and growth opportunities within a supportive environment dedicated to your professional development. Perfect for recent graduates or career changers looking to break into the tech industry.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Document client interactions and maintain accurate CRM records
- Collaborate with technical teams to resolve complex issues
- Assist in onboarding new clients and product training
- Contribute to process improvement initiatives
- Participate in regular team meetings and skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office Suite
- Ability to learn technical systems quickly
- Detail-oriented with strong organizational abilities
- Positive attitude and willingness to learn
- Valid driver's license for occasional client visits