Job Description
Are you looking to launch a rewarding career in the vibrant city of Detroit? Apex Solutions Detroit is seeking a motivated Entry Level Customer Success Specialist to join our growing team. We value potential and passion over experience, offering a comprehensive training program to help you succeed.
In this role, you will be the face of our brand, ensuring our clients feel valued and supported. We pride ourselves on a collaborative environment where your ideas matter and your growth is our priority. If you are ready to take the first step towards a stable and prosperous future, we want to hear from you.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Comprehensive paid training and mentorship.
- Career advancement opportunities within a stable industry.
- A supportive and inclusive workplace culture.
Responsibilities
- Conduct onboarding sessions for new clients to ensure smooth integration with our services.
- Provide exceptional customer support via phone, email, and chat, resolving inquiries efficiently.
- Collaborate with the sales and operations teams to identify client needs and upsell relevant solutions.
- Maintain accurate and up-to-date client records in our CRM database.
- Participate in daily team meetings and training workshops to enhance product knowledge and soft skills.
- Assist in the development of training materials for new hires.
Qualifications
- High School Diploma or GED is required; a Bachelor’s degree is a plus.
- Strong verbal and written communication skills with a friendly and professional demeanor.
- Basic computer proficiency and familiarity with CRM software is preferred.
- Reliable transportation and willingness to work on-site in downtown Detroit.
- A positive attitude and a genuine desire to help others succeed.
- Ability to work flexible hours, including weekends or evenings if required.