Job Description
Are you ready to kickstart your career in a dynamic, fast-paced environment? Apex Digital Solutions is currently seeking enthusiastic individuals for our Entry-Level Customer Support team in New York City. We are committed to providing world-class service and offer comprehensive paid training to help you succeed, even if you have zero prior experience.
As a vital member of our team, you will play a key role in building lasting relationships with clients and ensuring their satisfaction. We believe in promoting from within and are looking for ambitious candidates eager to learn and grow within the tech and service industry.
What we offer:
- Competitive hourly pay ($19 - $25/hr)
- Full-time employment with benefits
- On-site paid training program
- Career advancement opportunities
- Modern office environment in Midtown Manhattan
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, account troubleshooting, and order processing.
- Document all customer interactions and issues accurately in our CRM database.
- Collaborate with the sales and support teams to resolve complex customer issues.
- Maintain a high level of product knowledge through regular training sessions.
- Identify opportunities to upsell services or suggest product improvements based on customer feedback.
Qualifications
- High school diploma or GED is required.
- No prior professional experience necessary; we provide the training!
- Strong verbal and written communication skills.
- Ability to work well in a team-oriented environment.
- Basic computer literacy and typing speed of 40 WPM.
- Reliable internet connection (required for remote support shifts).
- A positive attitude and a willingness to learn.