Job Description
We are seeking passionate and driven individuals to join our team as Entry Level Customer Support Specialists. Located in the heart of Albuquerque, NM, we offer a unique opportunity to launch your career in the tech industry without prior experience required.
At Horizon Tech Solutions, we pride ourselves on providing top-tier service to our clients. As an entry-level team member, you will play a crucial role in ensuring customer satisfaction and driving our company's growth. We provide comprehensive on-the-job training and mentorship to help you succeed.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information regarding our products and services to resolve customer issues effectively.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Assist in the onboarding process for new team members and maintain a high-energy environment.
- Participate in daily training sessions to improve product knowledge and soft skills.
Qualifications
- High school diploma or GED is required; Associate’s degree preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- A reliable internet connection and a dedicated workspace.
- A positive attitude and a strong willingness to learn.
- Ability to work in a fast-paced, team-oriented environment.