Job Description
Are you looking to kickstart your career in the tech industry? Apex Digital Services is currently hiring entry-level professionals in Austin, TX. We value potential over experience and provide comprehensive training to help you succeed. Join a dynamic team where your growth is our priority.
Why Join Us?
- Competitive starting salary with annual raises.
- Flexible work schedule.
- Health, dental, and vision insurance.
- Remote-first culture with in-office collaboration.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat.
- Assist users in troubleshooting technical issues with our software products.
- Document customer interactions and feedback in our CRM system.
- Collaborate with senior support agents to learn best practices.
- Identify opportunities to improve the customer onboarding process.
- Escalate complex issues to the engineering team when necessary.
Qualifications
- High school diploma or GED required.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Must have a reliable high-speed internet connection.
- Willingness to undergo 2 weeks of paid training.