Job Description
Join our dynamic team at TechFlow Solutions Inc. and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to clients across Illinois and Ohio. This is your opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technologies. We offer comprehensive training, career advancement opportunities, and a collaborative workplace culture that values innovation and growth.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure computer systems, networks, and peripherals
- Document technical issues and solutions in our ticketing system
- Provide user training on software applications and systems
- Monitor network performance and security protocols
- Collaborate with senior technicians on complex technical challenges
- Assist in maintaining system documentation and knowledge base
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation