Job Description
Welcome to Apex Digital Solutions, where innovation meets opportunity. We are seeking driven, entry-level professionals to join our growing team in Charlotte, North Carolina. If you are passionate about technology and looking for a career that offers growth, training, and a supportive environment, we want to hear from you.
In this role, you will be the face of our technical support, assisting clients with software solutions and troubleshooting hardware issues. No prior experience is required; we provide comprehensive on-the-job training.
Why Join Us?
- Competitive starting salary with annual performance reviews.
- Full benefits package including health, dental, and vision insurance.
- Professional development and certification reimbursement.
- A collaborative and inclusive company culture.
Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues for end-users.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with senior technicians to resolve complex technical queries.
- Conduct basic training sessions for new software installations.
- Monitor system performance and report anomalies to the IT team.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science preferred).
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills.
- Basic computer literacy and comfort with operating systems.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to obtain relevant IT certifications.