Job Description
Launch your tech career with Omaha's leading IT services provider! We're seeking passionate entry-level professionals to join our dynamic support team. Gain hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Perfect for recent graduates or career changers eager to build foundational IT skills. Enjoy competitive benefits, mentorship programs, and clear advancement pathways within our award-winning organization.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote assistance
- Document incidents, resolutions, and standard operating procedures
- Install, configure, and maintain desktop/laptop equipment
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on system upgrades
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification is a plus