Job Description
Are you looking for a dynamic career in Information Technology? ApexTech Solutions is currently seeking motivated Entry Level Technical Support Specialists to join our growing team in New York. We are dedicated to hiring talent that is eager to learn and grow.
As an Entry Level Support Specialist, you will be the first point of contact for our clients, resolving technical issues and ensuring a seamless user experience. We provide comprehensive training, so no prior experience is required—just a passion for technology and helping people.
Why join us?
- Competitive entry-level salary.
- Full benefits package (Health, Dental, Vision).
- Career advancement opportunities.
- Modern office environment in Manhattan.
Responsibilities
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Respond to incoming support tickets via phone, email, and chat in a timely manner.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with senior IT staff to learn advanced troubleshooting techniques.
- Assist in the installation and configuration of new devices and software.
- Provide clear, jargon-free explanations to non-technical users.
Qualifications
- High school diploma or GED required.
- Familiarity with Microsoft Windows and Office Suite.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Basic knowledge of networking concepts is a plus but not required.